Shipping Policy
Delivery Charge:
Within Dhaka Metropolitan City, a delivery fee of BDT 70 is applicable.
For areas outside Dhaka, a delivery fee of BDT 140 will be applied.
Delivery Time:
For residents of Dhaka Metropolitan City, expect your order to arrive swiftly within 48 to 72 hours. If you’re located outside Dhaka Metropolitan City, please allow a slightly longer delivery window of 2 to 5 working days.
We prioritize the safety and security of your products by handling each item with care. Every product undergoes thorough printing of your desired design and is carefully packed within polybags to ensure maximum protection against potential damage and dust.
After placing your order online, our dedicated team will contact you via your cell phone number to confirm the details of your order. You’ll receive real-time updates via email and call, on your registered email address and phone number, keeping you informed about the progress of your order every step of the way.
Exchange Policy:Ensuring Your Satisfaction
We recommend trying on your ordered item upon delivery to ensure it fits well, check if everything is well and then proceed with completing the payment. Your satisfaction is our priority, so if unfortunately something is wrong with your purchase, we’ve streamlined the exchange process for your convenience.
Exchange Process:
- Inform Us: If you need to exchange an item due to an unfortunate faulty product, simply inform our customer service team via Suelo Rave Facebook page message option or call Suelo Rave Threads TM. Let us know the reason for your return and we will give you a replacement.
- Easy Exchange: Return the product to our delivery person only after you have contacted with us, and we have confirmed the delivery man to take the product back.
- Swift Replacement: Once we receive the returned item, we’ll swiftly process your replacement to ensure you receive it as quickly as possible.
Your satisfaction matters to us, and we’re committed to ensuring you’re happy with your purchase.
If you have any further questions or concerns, feel free to reach out Suelo Rave Threads TM.
Thank you for choosing us!